(Co-published with Sinauer Associates, Inc.)
(Co-published with Sinauer Associates, Inc.)

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Privacy Policy / Terms of Service / Refund Policy / Contact Us
Student FAQs
General Information and Features
»  What is an e-Book and is it the same as the printed text?
The e-Book is an electronic version of the text delivered on the web. It contains the complete text including all illustrations, exercises, examples, etc., as well as many additional features and content. The difference between a printed book and a Freeman/Worth e-Book is that we integrate significant media tools (e.g. interactive flashcards, animated tutorials, hands-on research experiments) throughout the e-Book to help you master your text material. The e-Book also saves you money. Freeman/Worth e-Books generally cost 50% off the list price (which is the price charged by your campus bookstore or through an online retailer like Amazon).
»  Do I still need the printed book?
It depends on your professor. Our e-Books have been designed to work alone; it is very possible to use the e-Book without the printed book for your coursework. Many students choose to purchase both so that they have access to the book content when not online. But truly, it is up to you (and your professor)!
»  What special features does the e-Book have?
The e-Books contain a number of dynamic resources that are not available in a printed text. Examples include:
  • Full text search option that transforms the book into a searchable study tool.
  • Integrated study tools, like animated tutorials, web links, interactive chapter summary review exercises, and self quizzes.
  • Electronic bookmark feature that allows you to easily go back and review key sections of the text.
  • Notes feature that allows you to annotate your own book as you read.
  • A virtual highlighter that allows you to highlight any portion of the book you need (just as you would a printed book).
All of these features allow you to quickly go back to key content to help you study and prepare for exams in a very efficient way.
»  How easy is the e-Book to use?
Very. It is very much like using the standard navigation in your Web browser (like Internet Explorer or Firefox). In just one mouse click you can move between pages, sections or chapters of the book. With another click you can search the entire book in seconds for a key term or click on a web links for additional content. There is no also complicated installation process required. There are some technical and software requirements for each e-Book. To learn more, please see the technical requirements section below.
»  How does a Freeman/Worth e-Book subscription work?
When you subscribe to a Freeman/Worth e-Book online (either buy purchasing it online or entering in an activation code), you'll be asked to create a unique username and password. You will need to enter in your user name and password each time you want to read or study from your e-Book.
»  Can the e-Book be printed?
Yes, you can print one e-Book page at a time using your browser's print function. Whatever appears in the browser window can be printed, as you would with any other web site. The notes you make in the e-Book can also be printed from the Notes window, either by chapter or for the entire book at once. You are not able to print an entire chapter or the entire e-Book as a whole (due to copyright restrictions).
Purchasing an e-Book
»  How can I purchase an e-Book?
You may purchase your e-Book online through this site, ebooks.bfwpub.com. Locate and click on the cover of the book you wish to purchase. You can then follow the instructions on the screen to enter you account information and your credit card number to complete your purchase. You can purchase using MasterCard, Visa, American Express, Discover, or eCheck.

If you purchased a printed textbook and e-Book package in your bookstore, you will be prompted to enter in the activation code (housed in a printed booklet) in lieu of entering your credit card information. If you purchased a printed e-Book activation code (packaged with a printed textbook in your bookstore), the access code may not be valid if the package has been opened. Printed activation codes are valid for one registration only.

When you subscribe to a Freeman/Worth e-Book online (either buy purchasing it online or entering in an activation code), you'll be asked to create a unique username and password. You will need to enter in your user name and password each time you want to read or study from your e-Book.

»  Can I buy the standalone e-Book in the bookstore?
No, Freeman/Worth e-Books are only available from ebooks.bfwpub.com.
»  Can the e-Book be downloaded to my computer?
No, it can only be viewed online.
»  Can I review the e-Book before purchasing it?
Yes, you can view a sample chapter of any Freeman/Worth e-Book from the ebooks.bfwpub.com site. Locate and click on the cover of the book you wish to preview. A new window will appear; select the Preview option from that opening page. You will be taken directly to the e-Book and will be able to view an entire chapter and all of its elements. You will be able to use all of the e-Book features, such as searching and notes, but the system will not save any of your work.
»  Is there a refund or cancellation policy?
Yes, you may cancel your subscription within two weeks of purchase and receive a full refund provided you have not accessed or printed more than 20% of the e-Book. To find out how much of the e-Book you've accessed, check the Settings function to view your viewing percentage.

Refunds will be credited to the credit card you used to purchase your e-Book. If you subscribe to a Freeman/Worth e-Book, request a refund, and then re-subscribe to the same e-Book, you will not be eligible to request any further refunds for subscriptions or re-subscriptions to that e-Book.

You will receive a notice of our refund policy in a confirmation email sent to you following your e-Book subscription.

If you purchased a printed e-Book activation code packaged with a printed textbook, the access code may not be valid if the package has been opened. The printed activation code booklet may not be returned once the seal is broken. Printed activation codes are valid for one registration only.

Student Pricing
»  How much does an e-Book cost?
The price of the e-Book is approximately 50% of the cost of the printed version of the book. Students receive the entire contents of the printed text plus significant media features and content at a significant discount.
»  How long does the e-Book subscription last?
The term of the e-Book subscription is 365 days from the date of purchase.
»  What if the course lasts more than 12 months?
There may be a special 6 month renewal at a reduced rate, on a case-by-case basis.
»  Can a subscription be renewed?
Yes, you can purchase a subscription again to renew an account for an additional 12 months. All of your notes, highlighting and bookmarks are preserved.
»  Can I order the e-Book bundled with the printed supplements?
Not unless your professor required a package in your bookstore of the printed text, an e-Book activation code, and other supplements. If you have purchased an e-Book online, you may request and purchase printed supplements separately through your campus bookstore.
Accessing an e-Book
»  How can I access an e-Book after purchasing it?
You select the book from ebooks.bfwpub.com by clicking on the cover. Then enter your user name and password (which you set up when you purchased the e-Book) on the login screen.
»  Can I access my e-Book if I forget my e-Book web site address?
Yes. You can go to ebooks.bfwpub.com and select your e-Book's book cover, or you can link directly to the e-Book page through the student Book Companion Web Site.
»  What if I forget my username or password?
If you remember your username but can't remember your password, you can have your password emailed to you by clicking the "Forgot your username or password?" link from the e-Book login screen.

If you can't remember your username, contact our technical support group. You may email us at techsupport@bfwpub.com or call us toll-free at 1-800-936-6899 (phone hours are from 9:00 AM to 3:00 AM Eastern, Monday-Friday and 11:30 AM to 8:00 PM Eastern, Saturday and Sunday)

Customizing an e-Book
»  Can I change the way I view my e-Book?
Yes, the Settings option (located on the top far left hand corner of your opening screen) allows you to change the color of the text font, font size, text alignment and text color of linked terms.
»  How can I add notes to my e-Book ?
There is a Notes feature that allows you to add a note to any page of the book. You can even create multiple, separate sets of notes, and print them out by chapter/module or in one comprehensive document (for the entire e-Book).

To use the notes function, go to the page where you would like to make a note and click on the Add Note link at the top left of the screen. The Add Note window will open. You can then enter the text for your note. These notes will be saved for the duration of your subscription and will be maintained if you decide to renew the e-Book.

»  What happens to my notes after my subscription expires?
The notes, highlighting and bookmarks are all saved in our e-Book database. After your subscription expires, you may access your notes/highlighted passages/bookmarks only if you purchase a new subscription and renew your account.
Technical Requirements
»  What software is required to view and use an e-Book?
Each Freeman/Worth e-Book is designed to be viewed in a current version of a standard web browser. For Windows this requires Internet Explorer v6.0 or above or Firefox v1.0 or above. For the Macintosh, Safari 1.0 or above is recommended. To utilize the full multimedia capabilities of the e-Book, it also requires current versions of Macromedia Shockwave 8.5 or above, Flash 6.0 or above, Apple QuickTime 6.0 or above. Some of the e-Books also require Java 1.1 or higher.
»  How can I download software required for the program?
You can download all of the required software (details listed above) at no cost from the Systems Check page within each e-Book.

You may visit the e-Book System Check page (housed in the upper left hand corner of the opening e-Book table of contents page) to confirm that all the necessary software is installed.

»  Will pop-up blockers affect how the e-Book works?
Probably not. However, if you experience any problems you should turn off pop-up blockers before using the e-Book.
Customer Support/Help
»  What if I am having technical problems using my e-Book? Who can I call or email?
Whether you need technical help working with your e-Book, help accessing your e-Book (e.g. forgot your username or password), or help purchasing your e-Book, support is available in three ways:
 »  Check out the Frequently Asked Questions (for either instructors or students) on this home page.
 »  Contact our support group via email at techsupport@bfwpub.com
 »  Call our support group toll-free at 1-800-936-6899 (phone hours are from 9:00 AM to 3:00 AM Eastern, Monday-Friday and 11:30 AM to 8:00 PM Eastern, Saturday and Sunday).
»  What if I run into a problem purchasing an e-Book?
In the unlikely event that you have a problem with the online purchasing process you may contact customer support at techsupport@bfwpub.com or call toll-free at 1-800-936-6899. (phone hours are from 9:00 AM to 3:00 AM Eastern, Monday-Friday and 11:30 AM to 8:00 PM Eastern, Saturday and Sunday). If necessary, Technical Support will arrange to have our payment processor contact you directly to solve any problem.
Instructor FAQs
General Information and Features
»  What is an e-Book and is it the same as the printed text?
The e-Book is an electronic version of the text delivered on the web. It contains the complete text (including all illustrations and problems/quizzes) as well as many additional features and content The difference between a Freeman/Worth printed book and our e-Book solution is that we integrate significant media tools (e.g. interactive flashcards, animated tutorials, hands-on research experiments) throughout the e-Book for your students to master their text material. The e-Book also saves your students money; Freeman/Worth e-Books generally cost 50% off the list price (which is the price charged by your campus bookstore or through an online retailer like Amazon).
»  What special features does the e-Book have?
The e-Books contain a number of dynamic resources that are not available in a printed text. Examples include:
  • Full text search option that allows your students to search for key terms, concepts, and sections.
  • Integrated study tools, like animated tutorials, web links, interactive chapter summary review exercises, and self quizzes.
  • Electronic bookmark feature that allows your students to go back and review key sections of the text.
  • Notes feature that allows you (or your students) to annotate the e-Book with course notes and syllabus amendments.
  • A virtual highlighter that allows your students to highlight any portion of the e-Book.
There are also a number of tools designed specifically for you as the instructor (details below).
»  How easy is the e-Book to use?
Very. The Freeman/Worth e-Book does not require any special instructions. It is very much like using the standard navigation in your Web browser. In just one mouse click you can move between pages, sections or chapters of the book. With another click you can search the entire book in seconds for a key term or click on a web links for additional content. No complicated installation process is required. There are some technical and software requirements for each e-Book. To learn more, please see the technical requirements section below.
»  Can students (or I) print the e-Book?
Users can print one page at a time using the Web browser's print function. Whatever appears in the browser window can be printed, as you would with any other web site. The notes your students (or you) make in the e-Book can also be printed from the Notes window, either by chapter or for the entire book at once. Users are not able to print an entire chapter or the entire e-Book as a whole (due to copyright restrictions).
»  What if some of my students are using the e-Book and other are using the printed book? How do I manage reading assignments?
All of your students will have access—either through the print version or the e-Book version of your required textbook—to the pages in the print edition. Each e-Book page includes a reference to the printed page number, so students can easily follow your printed edition reading assignments.
Previewing and Adopting an e-Book
»  How can I review an e-Book?
Anyone can view a sample chapter (or selection of modules) of a Freeman/Worth e-Book through the e-Book's home page (which you can link to from ebooks.bfwpub.com). Upon entering the e-Book home page, locate and select "Preview a chapter of this e-Book." You will be taken directly to the e-Book and will be able to view an entire chapter and all elements. You will be able to use all of the e-Book features (e.g. notes, highlighting) but the system will not save your changes.

If you want full, instructor access of the entire e-Book (as an examination copy), you have two options:

Option 1:
Go to the e-Book's home page. From there, locate and select "Request instructor access to the e-Book" and complete the requisite form. Within 24 hours (after an approval process confirming you are an instructor), you will be given a username and password for the complete e-Book. You will have the option of changing your password once you've accessed the e-Book.

Option 2:
You may contact your Freeman/Worth sales representative directly to request a full version of the e-Book. S/he will provide you with an activation code to allow you to register and set up your own username and password. You will then have full access to the complete e-Book and all of its features. Don't know your Freeman/Worth rep? Click here to locate your local sales representative.

»  What if I forget my username or password?
If you remember your username but can't remember your password, you can have your password emailed to you by clicking the "Forgot your username or password?" link from the e-Book login screen.

If you can't remember your username, contact our technical support group. You may email us at techsupport@bfwpub.com or call us toll-free at 1-800-936-6899 (phone hours are from 9:00 AM to 3:00 AM Eastern, Monday-Friday and 11:30 AM to 8:00 PM Eastern, Saturday and Sunday)

»  How do you adopt an e-Book?
Simply direct your students to ebooks.bfwpub.com (or your e-Book's specific web site page) on the first day of class. We recommend including ebooks.bfwpub.com on your syllabus. By purchasing an e-Book directly from us, your students will save 50% off the list price of the printed text. If you would like to attach something to your syllabus or review the e-Book during class, contact your sales representative for an e-Book flyer or PowerPoint presentation.
»  Can I adopt a printed text and e-Book package?
Yes, you can order a package of the printed text with a printed activation code booklet for any Freeman/Worth e-Book. Contact your sales representative for the ordering information and pricing. Don't know your rep? Click here to locate your local sales representative.
»  Can I annotate the adopted e-Book for my class?
Yes, you can use the Notes feature for your adopted e-Book to add your syllabus, lecture notes and other course-related materials (e.g. PowerPoint slides, video clips, animations) to the e-Book pages prior to the course. This content will appear right in the pages of the e-Book as your students purchase and access their book.

The basic note is a text-only insertion onto an e-Book page. Simply click the "Add Note" link to insert a note on any page, and then type the text you wants. To emphasize certain words, bold and italic text can easily be added to the note text by clicking the appropriate buttons in the Add Note window. The note is saved with your Annotation Set, and all of your students automatically see the note when they read the e-Book. Students subscribe to your Annotation Set when they first log in to the e-Book, and from then on, they automatically see any new notes you post. You can include more than one annotation set, making it easy to have different sets for different courses or sections. Sets can be either public (for the students to see) or private (for your own use).

Student Purchasing Process
»  How can my students purchase an e-Book?
Students may purchase their required text (as an e-Book) online through this web site (ebooks.bfwpub.com). Students simply locate and click on the cover of their required book. Then, they follow the instructions on the screen to enter their account information and credit card number to complete the purchase. If you would like to attach something to your syllabus to help walk them through this process, contact your sales representative for an e-Book flyer.

If you required a package of the printed textbook and e-Book package for your course, your students must purchase that package through your campus bookstore (as they normally would with a regular printed text). Students will receive a printed booklet with an e-Book activation code. Students will be prompted to enter in the activation code at the e-Book home page (through ebooks.bfwpub.com) in lieu of entering your credit card information. The activation code may not be valid if the package has been opened. Printed activation codes are valid for one registration only.

»  Can a student buy the only the e-Book in the bookstore?
No, the e-Book is only available from this Web site, ebooks.bfwpub.com.
»  Can the e-Book be downloaded to my computer?
No, it can only be viewed online.
»  What is the refund or cancellation policy?
Students may cancel their subscription within two weeks of purchase (or activation of their printed access code) and receive a full refund provided they have not accessed or printed more than 20% of the e-Book. Students can see what percentage of the e-Book they have accessed in the Settings function.

Refunds will be credited to the credit card the student used to purchase the e-Book. If s/he subscribes to a Freeman/Worth e-Book, requests a refund, and then re-subscribes to the same e-Book, s/he will not be eligible to request any further refunds for subscriptions or re-subscriptions to that e-Book.

Each student will receive a notice of our refund policy in a confirmation email following their e-Book subscription.

Student Pricing
»  How much does an e-Book cost?
The price of the e-Book is approximately 50% of the cost of the printed version of the book. Students receive the entire text with all of the features and integrated media resources elements at a significant discount. Actual prices are listed X.
»  How long does the e-Book subscription last?
The term of the e-Book subscription is 365 days from the date of purchase.
»  What if the course lasts more than 12 months?
There may be a special 6 month renewal at a reduced rate, on a case-by-case basis.
»  Can a subscription be renewed?
Yes, students can purchase a subscription again to renew an account for an additional 12 months. All of the student's notes, highlighting and bookmarks are preserved upon re-subscription.
»  Can a student order the e-Book bundled with the printed supplements?
Not unless you requested a custom bundle/package with additional printed supplements (along with the printed text and e-Book activation code) through your campus bookstore. If your students are purchasing the e-Book online, you may request additional print supplements be offered through the campus bookstore (either as a required or recommended texts).
»  Do I still need to require the printed book?
Not at all. It is really up to you. Our e-Books have been designed to work alone. Many adopters successfully assign the e-Book without the printed book for a course. Some students do opt to purchase both so that they have access to the book content when not online. We also offer special pricing for purchasing a printed text and e-Book package; contact your Freeman/Worth sales representative for packaging details and prices.
Customizing an e-Book
»  Can I change the way the e-Book displays?
Yes, there is a Settings option in each e-Book (located on the top far left hand corner of your opening screen) that allows you to change the size and color of the text font, font size, text alignment and test color of linked terms.
»  Can I create a customized e-Book (to delete chapters and/or re-arrange chapter order)?
Yes. The customization option is housed on each e-Book's home page. Locate and click on "Create a Custom Version" link from the e-Book's log in page. You can then select only the chapters you want and the sequence to match your course organization. Pricing of the custom book varies by title, but the savings for your students can be even more significant. You will be able to automatically price your customized e-Book through the "Create a Custom Version" option
»  Is there an additional cost to customize my e-Book?
Special pricing is available for the custom e-Book and will vary by title. Exact pricing can be found on the e-Book web site. Pricing of the custom book varies by title, but the savings for your students could be more significant (depending on the number of chapters or modules you include). You will be able to price your customized e-Book through the "Create a Custom Version" option.
»  Can I insert my own multimedia resources and other documents into my e-Book notes?
Yes, in addition to text, you can add links to multimedia resources into your annotated e-Book notes using the different buttons in the Add Note window. For example, by clicking on the Image button you can upload any image from the your library (or a CD) Book Companion Web Site; this can be a JPEG or GIF image. The Links button lets you to add a link from the e-Book to any online web site, either on you own web page or anywhere else on the Internet. For example, you could link to web pages, PDF files, videos, PowerPoint presentations, Word documents, and more.

All links and notes are saved with your Annotation Set, and all of your students automatically see the note when they read the e-Book. Students subscribe to your Annotation Set when they first log in to the e-Book, and from then on, they automatically see any new notes (or documents/images/videos) you post. You can include more than one annotation set, making it easy to have different sets for different courses or sections. Sets can be either public (for the students to see) or private (for your own use).

»  How do students subscribe to instructor's notes?
Students then must locate and select the "Subscribe to another Annotation Set" link in the settings window and enter the Annotation Set ID number you've given them.
»  How can I link from an outside course management system that I might be using like WebCT or Blackboard?
To link in to a specific page of an e-Book from Blackboard or WebCT (or any other course management system or website), include the text "?page=XXX" at the end of the link, where XXX is either a printed page number or a chapter section number. (Don't forget to add the ? before the word "page".)

If a user (you or your students) is not currently logged into the e-Book when s/he click this type of link from Blackboard or WebCT, s/he will be asked to log in before jumping to the page or section. However, subsequent clicks to e-Book links will allow him/her to jump to the page or section without having to log in again.

Technical Requirements
»  What software is required to view and e-Book?
The Freeman/Worth e-Book is designed to be viewed in a current version of a standard web browser. For Windows this requires Internet Explorer v6.0 or above or Firefox v1.0 or above. For the Macintosh, Safari 1.0 or above is recommended. To utilize the full multimedia capabilities of the e-Book, it also requires current versions of Macromedia Shockwave 8.5 or above, Flash 6.0 or above, Apple QuickTime 6.0 or above. Some of the e-Books also require Java 1.1 or higher.

You may visit the e-Book System Check page (housed in the upper left hand corner of the opening e-Book table of contents page) to confirm that all the necessary software is installed. Also, pop-up blockers may need to be turned off to view the e-Book.

»  How can I download software required for the program?
All of the required software (listed above) can be downloaded at no cost from the Systems Check page within each e-Book.
»  Will pop-up blockers effect how the e-Book works?
Yes. Some ad-blocking software disables JavaScript and will interfere with the e-Books. You should turn off your ad-blocking software while using a Freeman/Worth e-Book. Complete instructions are on the e-Book login screen.
Customer Support
»  What if I am having technical problems using my e-Book? Who can I call or email?
Whether you need technical help working with your e-Book, help accessing your e-Book (e.g. forgot your username or password), or help purchasing your e-Book, support is available in three ways:
 »  Check out the Frequently Asked Questions (for either instructors or students) on this home page.
 »  Contact our support group via email at techsupport@bfwpub.com
 »  Call our support group toll-free at 1-800-936-6899 (phone hours are from 9:00 AM to 3:00 AM Eastern, Monday-Friday and 11:30 AM to 8:00 PM Eastern, Saturday and Sunday).
»  What if there is a problem with the online purchasing process?
In the unlikely event that a student has a problem with the online purchasing process you may contact customer support at techsupport@bfwpub.com or call toll-free at 1-800-936-6899. (phone hours are from 9:00 AM to 3:00 AM Eastern, Monday-Friday and 11:30 AM to 8:00 PM Eastern, Saturday and Sunday). If necessary, Technical Support will arrange to have our payment processor contact you directly to solve any problem.
Students, what can you do with a BFW e-Book?
The ultimate hybrid of text and media, BFW e-Books make it easy for you to review material, prepare for exams, and explore your text to the fullest. But they cost a lot less than printed texts. (Weigh a lot less, too.)
The e-Book lets you:
  • Save some serious money. e-Books are 50% less expensive than their printed counterparts.
  • Access the complete book and its electronic study tools through any Web browser from any Internet-connected computer.
  • Navigate quickly to any section or subsection, or any printed book page number.
  • Connect immediately to all features of the student Web site, including animated tutorials and activities.
  • Prepare for exams with in-text quiz questions and Interactive Chapter Summaries.
  • Add your own automatically saved bookmarks, notes, and highlighting.
  • Search the entire e-Book instantly, including the glossary and index, or use in-text links for glossary terms.
To preview an e-Book, click on its image or title then follow the link from there.
Instructors, what can a BFW e-Book do for you?
With the e-Book, you can:
  • Help Students Save:  The e-Book gets them through the material in a thoroughly engaging way—at 50% the cost of printed textbooks.
  • Focus Only on the Chapters You Want:  You can assign the entire text or a custom version with only the chapters that correspond with your syllabus. Students see your customized version, you’re your selected chapters only.
  • Annotate the Text:  You can add notes to any page of the e-Book. Your notes can include text, web links, and even photos and videos—from the book’s media or other sources. Your students can get an e-Book annotated just for them, customized for your course.
  • Access Online Quizzing:  The e-Book integrates the online quizzing from the book’s companion website.
To preview an e-Book or request instructor access, click on the e-Book's image or title then follow the links from there.
Whether you need technical help working with your e-Book, help accessing your e-Book (e.g. forgot your username or password), or help purchasing your e-Book, support is available in three ways:
 »  Check out the Frequently Asked Questions (for either instructors or students) on this home page.
 »  Contact our support group via email at techsupport@bfwpub.com
 »  Call our support group toll-free at 1-800-936-6899 (phone hours are from 9:00 AM to 3:00 AM Eastern, Monday-Friday and 11:30 AM to 8:00 PM Eastern, Saturday and Sunday).
Bedford/St. Martins W.H. Freeman and Co. Worth Publishers